Portsmouth City Council Contract, 2017- present 

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Portsmouth City Council

The training delivered by Rane Training over the years has been of a consistently high standard. The supplier is easy to work with, flexible, reliable and professional, as are the Associate Trainers used.

All training provided has been delivered on time and on budget, and as per the specification. Feedback has been consistently positive, and staff have felt supported in delivering the training. It has enabled the council, and in particular the YOT to roll out the training to a number of staff, and volunteers, increasing the use of restorative practice in the city, and thus advancing Portsmouth in its vision to become a Restorative City.

As mentioned, the training exceeds the minimum requirements of the RJC Code of Practice for Trainers.

PCC hopes to continue working with Claudine and Rane Training in the future.

Mark Owen, Service Manager

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West Sussex Youth Offending Service

The training in its entirety is comprehensive and of a very high standard. The feedback from those involved in the first cohort and delivery of the programme has been consistently excellent, and we have seen the positive outcomes of this training on the work our staff are doing with young people, victims and their families, and in relationships between staff. People enjoy the training and learn practical skills and approaches they can implement in their work.

Positive feedback was received after all rounds of training in 2012 and 2014, and 2015 and it has had a positive impact on the work of the staff, and on the workplace as a whole.

As mentioned, the training exceeds the minimum requirements of the RJC Code of Practice for Trainers.

Claudine was reliable, delivering high quality training as per the specification. Her passion and commitment to increasing standards of restorative practice is evident in all of her work. Communication was good and services were delivered on time and on budget. West Sussex YOS would not hesitate to commission their training in the future.

Lorna Vincent, Restorative Justice Team Manager

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Victim Support London

Claudine is an excellent facilitator with ability to deliver complex information and sensitive issues in an appropriate way. She is always well prepared, works well in a team, promotes diversity and equality in her training and is inclusive of all members of the group. She is an excellent listener and has the ability to ask pertinent questions and draw out quieter members of the group. She encourages people to participate fully, uses humour in an appropriate way and has an engaging style that is all her own. Claudine is an experienced trainer with Victim Support London and we value her assessment skills, pairing her with new associate trainers to act as a mentor and to give the organisation feedback on their skills. Claudine’s training has resulted in new volunteers feeling more confident about their role and ready to begin working with victims, and has enabled experienced volunteers to work with more sensitive issues and more vulnerable victims with confidence.  

Rachael Cross, Training Manager

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Haringey Youth Offending Service 

Claudine adapted the volunteer training materials provided to meet local need and especially to include diversity issues, including those of disabled participants such as a volunteer with visual impairment.

She also delivered training to staff on restorative justice and working with victims, and tailored this to meet their needs according to previous knowledge and experience.

Claudine is highly methodical and organised. All her training materials were produced well in advance and all resources needed to deliver training were planned and ready for delivery. The course materials were of good quality.

The training was well paced and participatory and allowed for individualised learning according to personal style. Claudine is a very dynamic trainer with good use of voice and herself –  the training that I observed had staff/volunteers fully engaged. Claudine used number of non-threatening techniques to ensure that quiet members of the groups had a chance to co-operate and to close down those who were dominating groups.

Haringey Youth Offending Service had a large cohort of well-trained, skilled and motivated volunteers as a result of Claudine’s training, and staff awareness on victim issues was also raised.

Shelley Greene, Operations Manager

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Capital Community Foundation and National Council for Voluntary Youth Services

Claudine is really strong in identifying an organisation’s learning needs and in planning programmes accordingly. She always ensures she tailors the session to the needs of her audience, taking into account the special requirements of the group, for example when training young people or people with English as an additional language. She does this through the use of a variety of participative facilitation methods and approaches, which are creative, fun and informative, ensuring she reaches all the learning styles within the groups and meets the course objectives. I have seen Claudine work with youth groups through to groups of high level social workers; her pitch is always accurate. She is a good communicator, very approachable, and participants feel comfortable speaking to her which enables her to meet their needs better. She manages a group well and is always in control of the session. Claudine has a very calming approach and uses humour appropriately. Her training events are very well structured and she is always well prepared, providing excellent resources.

Claudine is a first rate trainer. I have personally learnt a lot from her as she generates new ideas in putting together resources for her training groups. Any organisation who commissions her for training would be lucky to have her. Participants consistently leave Claudine’s training sessions stating they have learned news skills, received relevant information and enjoyed the day.

Claire Standring, Freelance trainer and consultant

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National Resource Centre for Supplementary Education

Claudine has delivered a variety of safeguarding courses within our programme. She demonstrates many strengths as a facilitator, but what struck me first is her professionalism and ability to make sensitive subject matter easier to deal with. Whilst addressing the serious issues of child protection, she manages to promote a sense of positivity, which relaxes the participants and enables them to engage with the session with greater ease. Claudine’s creative style enables learning to be accessible, highly participatory, educational and fun, which is exactly the kind of learning style needed to engage a diverse mix of adult learners, many of whom speak English as their second language. The feedback from learners is consistently positive, having enjoyed the session, whilst acquiring new awareness and skills, and gaining confidence to take back in to their organisation.

Rachel Bond, Supplementary Education Advisor


Further comments regarding Rane training and Claudine Rane

“The case studies … on what providers have done as a result of LSIS training … have all made significant changes and improvements as a result of the training they have attended or done on line. This is very heartening and a real tribute to your hard work. You have consistently had excellent feedback, which is good, but the impact outlined really shows how effective you are. Thank you and I shall certainly sing your praises”.  Ann Ruthven, Head of Learning and Learner Support, Learning and Skills Improvement Service, commenting on feedback given to the small team of Safeguarding consultants, of which Claudine has been a member since its inauguration in 2008.

“Just to add to this … everywhere I go in my region providers sing the praises of our safeguarding support. We had a regional conversation with LSIS council members … and again … they listed it as one of the best things we do”. A further comment to Head of Learning and Learner Support, Learning and Skills Improvement Service from a colleague regarding the Safeguarding work.

“I just wanted to drop you a line to say a thank you for your help with organising our training for us for yesterday… It was a really good session, 18 of our team and a couple from our neighbouring Children’s centre nursery attended. Claudine Rane was fantastic, she delivered a very professional day that was relevant and appropriate to our work with children under 5. The team enjoyed the day even though it was a delicate subject it was handled sensitively. We would very much like to work with her again in the future”.  Email to voluntary organisation from nursery where Claudine provided a day’s safeguarding training.

 

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